Cancellation Policy for Personal Training Sessions

Our training programs typically span a minimum of 12 weeks, unless you choose a block of PT sessions, which must be agreed upon before beginning your training program.

Cancellation by Client - Contractor

Clients or contractors can cancel a session with a minimum of 24 hours notice. In such cases, Olivia, the service provider, will reschedule the session for a more convenient time. If rescheduling is not possible, rest assured you won’t lose that session; Olivia will ensure it’s delivered within the following week.

Cancellation by Service Provider - Olivia

If Olivia, The service provider, needs to cancel a session, she will reschedule it for your convenience. Alternatively, if rescheduling isn’t feasible, Olivia will extend the duration of your next PT session by an additional 30 minutes to the overall package.

Holiday Cancellation

Both Olivia and the Client – Contractor can cancel a maximum of two consecutive weeks of classes for holiday reasons. However, this should not occur more than once within a 12-week program. If holidays extend beyond two weeks, both parties can freeze the program if mutually agreed. In the Client’s case, missing weekly sessions may occur, while Olivia, as the provider, can replace the missed class with another PT session or add an extra weekly session.

Emergency and Hospitalization

In the event of emergencies or hospitalization, classes will be frozen, provided the contractor or client provides proof. Olivia can freeze your program for a maximum of 8 weeks due to such circumstances. Beyond this period, a refund will be issued, with an administrative charge of typically £40 applied.

Termination of Services

If, for any reason, the contractor needs to terminate the service, a refund for the remaining balance can be arranged. Please note that an administrative charge of £40 will apply.

Illness

The same principles for cancelling your classes apply to illness. The contractor-client will need to reschedule the class. If it’s not possible to deliver the PT session, Olivia will ensure it’s delivered the week after. If the illness continues for more than 1 week, proof of illness will be needed, or Olivia will charge the class as usual.

Class Details

  • Classes are scheduled every week.
  • Each class has a duration of 60 minutes.
  • Alterations to the class duration or schedule are not permitted unless mutually agreed upon.

By signing up for the class program, you acknowledge and agree to these terms and conditions. Olivia, the service provider, will ensure you are informed of these cancellation policies before enrolling in the program.

Any cancellation or termination of services must be communicated in writing.